How we will be looking after our customers during Covid-19

 

In light of the uncertainty we all face due to the outbreak of coronavirus (COVID-19), we want you to know that no matter what happens, our priority remains the safety of our customers, our employees and the greater community.

 

Over the past few months, we have swiftly responded to government advice around health and safety, to implement solutions that allow us to deliver your furniture orders and welcome you safely to our stores from 15th June. 

 

We have taken the decision to open the showroom to customers - by appointment only, to protect customers and staff. Please email us at - appointments.e.castle@hotmail.com to reserve your slot.

 

We will welcome same household groups of a maximum of two people (no children please).

 

A dedicated member of staff will be available to assist you around the showroom. Only two groups in the store at a time, so reducing exposure to other people. Protective Gloves to be worn by customers at all times. Staff will be wearing masks / face guards. Antibacterial hand sanitiser will be available. Customers will be provided with a disposable cover, when trying all furniture and beds.

 

All furniture on display in our showroom will be available for purchase, to avoid long delivery times on a first come first served basis.

 

 

 

Delivery changes

 

Customers have the option of doorstep delivery or installation in chosen designated room.

 

We please ask for customers to stay in another room until installation and clearing up is complete. You may then inspect furniture once our operatives have vacated the premises.

 

We will now leave a copy of the delivery note with each customer, so no signature required.

 

Our delivery staff will be supplied with disposable PPE, which will be discarded after each delivery. Hand sanitiser will also be used before and after each delivery.

 

Our takeaway service is suspended to prevent cross contamination. Customer has the option for our staff to remove items by placing them outside property if required (at the discretion of Englishman's Castle). 

 

 

 

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