At Englishman's Castle we like to make sure that all of our clients are taken care of. Customer service is key and we love hearing from our happy customers.
Here are a few letters we have received...
Mrs. C - Cheam 10/3/18
We visited Englishman's Castle on the suggestion of the G-plan website. Lovely environment and huge range of Parker Knoll and G-Plan sofas available to try out with no sales pressure whatsoever. We made our choice with help from G-Plan in selecting sofa design and fabric samples. Our sofa was delivered on time with great care and no disruption whatsoever - we took EC’s advice to move everything out of the way in advance. Our new sofa is wonderful, thank you for helping us select it from a truly daunting range of stock. Only the third we have bought in over 30 years, we look forward to many comfortable years on it! - Bought a GPlan Sofa
Ms. H - Horsley 10/07/17
"I just wanted to say a huge thanks for obtaining the bed in record time. Thank you for all your help and assistance." - Bought Ercol Bedframe
Mr. A - London 12/07/17
"I wanted to thank you for the excellent service provided by Englishman's Castle. I would rate my experience at Englishman's Castle 5 star. I will probably make a duplicate order with you next year, so that I have a pair of matching Albert chairs." - Bought a Parker Knoll Albert chair
Mr. C - Fetcham 15/02/2017
"We are very pleased with our Collins & Hayes sofa delivered today. Thanks for your excellent service."
Mr. P - Horsley 15/12/2015
"I have now seen the curtains in all lights and positions and I am very pleased with them. They have even got the neighbour's approval. Thank you for guiding me. Once again Englishman's Castle has come up-trumps." - Curtains throughout the home
Mrs. P - Walton On Thames 19/11/2015
"A very big thank you for the help we received yesterday. We are both delighted with the service. You have a lovely shop with lovely people, which in this day and age means so much. First class service, in a first class shop. - Bought Parker Knoll Sofa and Chair
Mrs. F - Fetcham 17/09/2014
"I just wanted to say thank you, you and your staff have been so kind and helpful to me during my traumatic 'flooding' period. The bed arrived today and I am so pleased, it looks lovely. Can't wait fot 10:45pm to come around. I am thrilled with all the furniture in my 'new' home and your help in selecting it, is much appreciated. So thanks to you and also the delivery men, they were so good."
Mr&Ms. S - Bucks - 13/8/2014
"Just to let you know the units were delivered and assembled on Tues. We are very pleased with it - quality excellent and it ticks all the boxes. Thanks for all your help and expertise" - Bought Holtkamp furniture
Mr&Mrs. N - Epsom - 24/1/2014
"We bought a Hypnos bed from you just before Christmas. It is wonderful! My husband has had back trouble for years and since we got this bed he has felt very much better and wakes up each morning to declare, 'This bed is b****y marvellous'. All our family and friends have tried it out and are all very impressed." - Bought a Hypnos bed
Mr&Mrs. H - Bookham - 02/01/2014
"Thank you for your help, with the purchase and storage of our furniture." - Bought GPlan Washington Sofas & Chairs
Mr&Mrs.B - Bookham - 26/04/2013
"I just wanted to say that we are very happy with our new mattress. It is as incredibly comfortable as we'd hoped and has definitely improved the quality of our sleep. With previous mattresses, we have always been aware of certain pressure points which have caused a disturbed night's sleep due to frequently shifting position. This one, however, seems to tailor itself to the body precisely, to the extent that we don't really notice the mattress is even there, if that makes sense. We highly recommend it and consider it worth every penny." - Bought Hypnos Hampton Mattress
Mr&Mrs.M - Bookham - 25/04/2013
"Staff are all very knowledgeable and extremely helpful. Nothing was too much trouble and the delivery men are some of the best that we have ever encountered. Wide range of high quality furniture and fabrics accompanied by excellent interior design advice." - Bought Andrena & Corndell Furniture and Made To Measure Curtains and Blinds
Mr.B - Surbiton Surrey - 07/01/2013
"May I take this opportunity to say how pleased I am with my recent purchase from Englishman’s Castle and assure you that in the event of requiring anything further in furnishings I will come to your showroom in Leatherhead." – Bought Sherborne Recliner Chairs
Mr&Mrs.G – Billingshurst West Sussex – 17/12/2012
“We want to express our appreciation and admiration for the quality of services provided by Abi.
In all our dealings with Abi she was professional, highly competent, dedicated to expediting and resolving any issues with suppliers and always keeping us fully involved and informed. In addition her positive “Can Do” approach was highly refreshing and her skill in helping customers visualise and achieve their design aspirations is a quality we have found to be extremely helpful.
Suffice it to say that if Abi is a reflection of the rest of your team then you should be rightly proud of having an employee of her calibre.” – Soft Furnishings and Furniture
Mrs.H - Cobham Surrey - 19/06/2012
"The sales team were so helpful at Englishman's Castle. I knew roughly what I was after and they were able to take on-board my requirements and show me exactly what I was looking for. My sofa is simply perfect and I am always getting compliments on how stylish it is. I will be in soon for some bedroom furniture!" - Bought a Michael Tyler Sofa
Mr&Mrs.S - Guildford Surrey - 23/06/2012
"Abi offered us great advice when we were looking for new curtains and blinds. She came out to our house and measured our windows. Nothing was to much trouble and our new furnishings make the house look beautiful and welcoming. Thank you for all your help." -
Made to Measure Curtains & Blinds
Mr&Mrs.A - Dorking Surrey - 05/04/2012
"Great service from Englishman's Castle. Our new dining furniture looks fantastic in our home. Will recommend to our friends. Thank you." - Bought Andrena Dining Set
Mr&Mrs.D - Epsom Surrey - 22/03/2012
"What a wonderful team of staff, so helpful and friendly. The ladies helped me find the most beautifully comfortable sofa and chairs and they do perfectly in my room. I look forward to coming in soon for my next purchase." - Bought Vale/Bridgecraft Sofa and Armchairs
Ms.S - Leatherhead Surrey - 16/02/2012
"To Linda, who was so patient and helpful as I made my choice of furniture. To helpful and cheerful delivery men and to the very kind young lady who carried my neck pillows and fabric to the car park earlier this week, My Grateful thanks for such good service! I am enjoying my new chairs." - Bought Parker Knoll Furniture and accessories
Mrs.L - Leatherhead Surrey - 14/07/2011
"Dear Linda. Just a note to say I am absolutely thrilled with my Alstons accent chair. Thank you for being so generous towards my purchase. You have returned my faith in Human Nature!"
Mr&Mrs.B - Kingston Surrey - 23/04/2011
"We came into Englishman's Castle with a rough idea of what we were looking for. The advice and help given to us on our first visit made the experience of choosing our furniture a joy. The staff were ever so willing to help us and we were able to make the right purchase. Thank you so much for your time. We love our new dining set and the curtains really are beautiful." - Bought Andrena dining table & chairs and soft furnishings
Mr&Mrs.H - Epsom Surrey - 14/03/2011
"At last we have the furniture we have spent years looking for. Discussing our requirements with Linda, we were able to design a sofa to fit us. We opted for the bespoke service and now have a wonderful new sofa perfect for us. We will be coming to you for our next purchase! P.s that may be soon as we want to change the carpet in our hall and some fitted blinds!" - Bought a Peter Guild sofa
Mrs.N - Ashtead Surrey - 16/10/2010
"I would just like to say a big thank you to all at Englishman's Castle. I ordered a G-Plan suite in October from Linda, who was very helpful, and took delivery on 29th December after co-ordinating dates and times with Sam. I also spoke to someone regarding moving my old suite to another address and was called back very promptly saying that this was possible. The delivery men were prompt and did their job very professionally. I am very pleased with my new suite and the service I had from everyone involved was exceptional."
Mrs.H - Cranleigh Surrey - 04/09/2010
"Would recommend A*." - Bought Peter Guild fabric
Mr.M - Epsom Surrey - 15/08/2010
"Sale's staff were very helpful and gave good advice." - Bought an Ercol Cabinet Furniture
Mrs.L - Ashtead Surrey - 10/06/2010
"Abi has expert knowledge and helped us design a bespoke Collins&Hayes sofa to be proud of. A Million Thanks."
Mrs.R - Dorking Surrey - 10/05/2010
"We are very pleased to have bought a lovely sofa, at an excellent price." - Bought a Collins&Hayes Chaise and Sofa
Ms.G - Dorking Surrey - 12/04/2010
"Always a pleasure going to your store. Lovely staff and beautiful furnishings." - Bought an Alstons sofabed
Mrs.S - Effingham Surrey - 11/02/2010
"It is a pleasure to receive a flexible, personal service where customer care is still a priority." - Bought a David Gundry Sofa
Mr.N - Oxshott Surrey - 09/01/2010
"Linda was extremely helpful and because of her help I have the right chair." - Bought a Sherborne Lift & Rise Recliner
Mr&Mrs.H - Horsley Surrey - 30/10/2009
"We are delighted with our new suite, it is SO comfortable and has been much admired." - Bought a Collins&Hayes Sofa
Mrs. H - Ashtead Surrey - 17/10/2009
"George was so caring and treated us like royalty. Nothing was too much trouble and we got the help and advice we needed to choose our lovely furniture." - Bought Sherborne and Parker Knoll Recliners
Mr&Mrs. M - Caterham Surrey - 02/10/2009
"We have recommended your shop to all our friends, even before the furniture had arrived and have continued to do so since the furniture was delivered." - Bought Parker Knoll Sofa
Ms.S - Ashtead Surrey - 24/08/2009
"Customer service is very high and I have recommended your store to friends and family for this reason." - Bought a Parker Knoll Sofa
Mr&Mrs.C - Walton-On-Thames Surrey - 21/08/2009
"Delivery Staff were not only polite and efficient but extremely helpful. Thank you." - Bought a GPlan Suite
Mrs.L - Guildford Surrey - 18/07/2009
"Abi was extremely helpful when I first came into the shop. When I was ready to place the order I dealt with another member of staff who was again brilliant. All the staff at Englishman's Castle are lovely and I have recommended the store to my friends and family. I would rather shop here than go to DFS or Furniture Village where the customer service is not good at all." - Bought Collins&Hayes furniture as well as using our soft furnishings service.